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Refund Policy

Last updated: 22 October 2026

1. The important part first

Your first audit is free. When you sign up, you get one audit to run on any of your Google Ads accounts. It is the complete product, not a trial version — you see exactly the report you would pay for. We built it this way so you can judge the result before spending anything.

You pay only for a delivered report. If an audit does not complete — a technical fault on our side, a failure on the Google Ads side, any reason at all — no credit is charged. Not because we refund it, but because the charge never happens.

2. What you are buying

• Audit — one credit equals one audit. Credits in your wallet never expire.
• Monitor subscription — 4 audits per month, including an automatic audit every 2 weeks. Unused monthly audits do not roll over. Weekly and monthly reports with a daily check for 1 account.
• Pro subscription — 15 audits per month. Unused monthly audits do not roll over. Weekly and monthly reports with a daily check for up to 3 accounts.

The price is shown before payment. Payments are accepted by Creem, which acts as the Merchant of Record (the reseller of our services): Creem processes the order, and your bank statement will show “CREEM”. Refunds are sent back by Creem too (section 8).

3. Unused credits

If you bought credits and have not spent them, you can request a full refund within 14 days of payment.

If you have spent some of them, we refund the value of those still unspent, provided no more than 14 days have passed since payment.

4. Spent credits (report delivered)

An audit is a digital service, considered supplied at the moment the report is generated. After that, it is not refundable.

Exception — our fault. If a report is unusable because of a defect on our side (empty, truncated, or containing plainly wrong data due to a service fault), write to us within 14 days. We will return the credit to your account or refund the money — your choice. Disagreeing with an audit's conclusions is not, on its own, grounds for a refund: the audit reports what it finds in your account, and it may say inconvenient things.

5. Subscriptions (Monitor and Pro)

Cancelling is not the same as a refund. These are two different things, and we want that clear before you pay, not after:

• you can cancel at any time, with one button in settings;
• cancelling stops the next charge;
• your access and remaining monthly audits stay until the end of the period you have already paid for;
• money for the current paid period is not refunded, even if you used no audits at all.

Exception: if you cancel within 14 days of your first charge and, in that period, have used no audits and received no weekly or monthly account report, we refund that first payment in full. A generated report counts as using the subscription, just like an audit.

We give at least 30 days' notice of a price change; for active subscriptions the new price applies from the next billing period.

Switching from Monitor to Pro takes effect at once: we charge the price difference for the days left in the current period and add a proportional number of audits; from the next period you pay the full Pro price. That top-up is part of the period you have paid for and follows the same refund rules.

6. Right of withdrawal for consumers in the EU/EEA

This section applies to consumers — individuals buying outside their trade, business, craft or profession. If you are buying as a company, sole trader or other business, the right of withdrawal described here does not apply to you.

As a consumer in the EU/EEA you have the right to withdraw from the contract within 14 days, without giving a reason.

Important, and we ask you to read this before paying. At checkout you tick a separate box expressly requesting that we begin the service before the withdrawal period ends and acknowledging that you lose your right of withdrawal in respect of each audit that is performed — and, for a subscription, once the first audit or the first weekly or monthly account report is delivered. This is a requirement of the law, not our invention — without that consent we could not hand you the report straight away.

In practice:

• no audit started — the right of withdrawal applies in full, you get everything back;
• an audit was run and the report delivered — the right is exhausted for that audit; any remaining unspent credits are refunded;
• subscription with no audits used and no account reports generated — refunded in full.

To exercise the right, send an unambiguous statement to support@whitead.digital. Your own words are fine — no particular form is required. We refund within 14 days of receiving your statement, using the same payment method.

7. Consumers in Ukraine

If you are a consumer under Ukrainian law, you have the rights granted by the Law of Ukraine "On Protection of Consumer Rights" and the Law of Ukraine "On Electronic Commerce", including the right to withdraw from a distance contract. The same reservation about an already-supplied digital service applies: an audit for which a report has been delivered is treated as supplied.

8. How to request a refund

Write to support@whitead.digital, or use the help button in the app (Telegram, Messenger, email). Give us your account email and the payment date — that is enough.

• we reply within 3 business days;
• once a refund is agreed, we process it within 14 days;
• refunds go back to the original payment method.

If you paid through Creem. The refund is issued by Creem, as the seller — to the same card or account you paid from, including the tax you paid. You still write to us: we approve the refund and start it in Creem, and Creem sends you the confirmation. You can also contact Creem's support directly — the refund terms are the same either way.

9. Before you go to your bank

If something has gone wrong, write to us. There is a person on the other end, and most questions are settled within a day.

A chargeback freezes the money for weeks — yours and ours — and does not speed anything up. We do not penalise anyone for filing one, but we ask you to give us a chance to fix it directly first.

10. Changes to this policy

We may update this policy. The version in force at the time of your payment is the one that applies to that payment.

11. Contact information

• Danyil Mazurenko, sole proprietor (FOP), Ukraine
• Email: support@whitead.digital